FAQs and Troubleshooting

We cover the best methods to use in UseLoom.com and also how to troubleshoot issues

+1
29 articles in this collection
Written by Susana, Joe Thomas, and Shahed Khan and 1 other

Can embedded videos autoplay or start at a specific time?

Written by Susana
Updated over a week ago

Can I revert my trimmed video to the original? 🔙

Written by Susana
Updated over a week ago

Are videos private or public? 🔐

Written by Susana
Updated over a week ago

What are Loom Notifications?

Notifications are here to help you to never miss a comment or interaction with your video
Written by Susana
Updated over a week ago

What are Emoji Reactions 😍 😮 😂?

Video viewers can now react to your videos using emojis in realtime
Written by Susana
Updated over a week ago

What does the beta tag mean?

Written by Susana
Updated over a week ago

How to download a Loom 💾

Step by step instructions on how to download a Loom video as an MP4 file to your computer
Written by Susana
Updated this week

How to delete your videos 🗑

Written by Susana
Updated over a week ago

How to begin trimming your videos? ✂️

Trimming your videos and fixing errors has never been easier!
Written by Susana
Updated over a week ago

How do I share an entire folder?

Sharing an entire folder, instead of just an individual video, with your entire team
Written by Susana
Updated over a week ago

What happened to Loom's limitations?

Written by Susana
Updated over a week ago

Where are my referral links?

Loom used to have a referral link for access to unlimited recording time - what happened to it?
Written by Susana
Updated over a week ago

How to record without audio 🔇

Adjust your mic settings!
Written by Joe Thomas
Updated over a week ago

When will I be able to edit my video?

Our Loom Roadmap is where you can track all coming features!
Written by Joe Thomas
Updated over a week ago

How to reset your password ↩

Written by Joe Thomas
Updated over a week ago

Test your camera and microphone

Audio issues? Camera not recording? You've come to the right place!
Written by Joe Thomas
Updated over a week ago

Where do I go to make product requests?

Check out the Loom Roadmap via Trello
Written by Joe Thomas
Updated over a week ago

What can I do with Loom credits?

Written by Shahed Khan
Updated over a week ago

What is the quality of my recordings?

Our average video quality is 720p.
Written by Joe Thomas
Updated over a week ago

Does Openvid record anything in the background? 👁

Written by Joe Thomas
Updated over a week ago

How to password-protect your Videos 🔒

Written by Joe Thomas
Updated over a week ago

How to sign up with Email & Password 📧

Written by Shahed Khan
Updated over a week ago

How to download a video for YouTube, Vimeo, Dropbox, etc. ⬇

Written by Shahed Khan
Updated this week

How to Archive your videos ♻️

Written by Shahed Khan
Updated over a week ago

How long does a video take to process?

Written by Shahed Khan
Updated over a week ago

Why do you ask for so many permissions when I add the extension?

Written by Vinay Hiremath
Updated over a week ago

Where do I find all my videos?

Written by Susana
Updated over a week ago

What file format can I download my videos as? 📂

Written by Shahed Khan
Updated this week

Is there a limit to how long I can record? ∞🎥

Written by Shahed Khan
Updated over a week ago