If this error appeared during a recording session please follow the instructions in this video to send us App Crash Information so that our Engineers can evaluate your error. 

*Before trying any Quick Fixes below please send us App Crash Information (we will not be able to recover any info if you uninstall and reinstall the extension) 

Quick fixes to prevent crashing - 

  • Close and restart your browser: occasionally a bad browser session causes recordings to crash and a simple restart will prevent a future crashes
  • Try restarting your computer
  • Do not pause for longer than a minute. our pause feature is not fully enabled and can cause your recording to crash: send us a message and we will be sure to notify you when Unlimited Pausing is available!
  • Uninstall and reinstall your extension: this video walks you through the process

Common causes for crashes - 

  • Poor internet speed: test yours on speedtest.net 
  • Poor Browser session: closing and restarting your browser will fix the majority of crashing errors
  • Pausing for longer than a minute: our pause feature is not fully enabled and can cause your recording to crash: send us a message and we will be sure to notify you when Unlimited Pausing is available!

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