FAQs and Troubleshooting

We cover the best methods to use in UseLoom.com and also how to troubleshoot issues

Lauren Cunningham avatar Ian Russell avatar Susana avatar +2
22 articles in this collection
Written by Lauren Cunningham, Ian Russell, Susana and 2 others

Can't find your Loom extension after sign-up?

We'll show you where to look ๐Ÿ‘€
Lauren Cunningham avatar
Written by Lauren Cunningham
Updated over a week ago

Why can't I record a Loom on a non-URL based page?

Why you can't start a recording on application based pages in the browser and a simple workaround
Ian Russell avatar
Written by Ian Russell
Updated over a week ago

Can embedded videos autoplay or start at a specific time?

Susana avatar
Written by Susana
Updated over a week ago

Can I revert my trimmed video to the original? ๐Ÿ”™

Susana avatar
Written by Susana
Updated over a week ago

Are videos private or public? ๐Ÿ”

Susana avatar
Written by Susana
Updated over a week ago

What are Emoji Reactions and can I disable them๐Ÿ˜ ๐Ÿ˜ฎ ๐Ÿ˜‚?

Video viewers can now react to your videos using emojis in realtime
Susana avatar
Written by Susana
Updated over a week ago

How to download a Loom ๐Ÿ’พ

Step by step instructions on how to download a Loom video as an MP4 file to your computer
Susana avatar
Written by Susana
Updated over a week ago

How to delete your videos ๐Ÿ—‘

Susana avatar
Written by Susana
Updated over a week ago

How to begin trimming your videos? โœ‚๏ธ

Trimming your videos and fixing errors has never been easier!
Susana avatar
Written by Susana
Updated yesterday

Where are my referral links?

Loom used to have a referral link for access to unlimited recording time - what happened to it?
Susana avatar
Written by Susana
Updated over a week ago

How to record without audio ๐Ÿ”‡

Adjust your mic settings!
Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

When will I be able to edit my video?

Our Loom Roadmap is where you can track all coming features!
Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

Test your camera and microphone

Audio issues? Camera not recording? You've come to the right place!
Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

Where do I go to make product requests?

Check out the Loom Roadmap via Trello
Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

What is the quality of my recordings?

Our average video quality is 720p.
Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

Does Loom record anything in the background? ๐Ÿ‘

Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

How to password-protect your Videos ๐Ÿ”’

Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

How to sign up with Email & Reset Your Password ๐Ÿ“ง

Shahed Khan avatar
Written by Shahed Khan
Updated over a week ago

How to Archive your videos โ™ป๏ธ

Shahed Khan avatar
Written by Shahed Khan
Updated over a week ago

How long does a video take to process?

Shahed Khan avatar
Written by Shahed Khan
Updated over a week ago

Where do I find all my videos?

Susana avatar
Written by Susana
Updated over a week ago

Is there a limit to how long I can record? โˆž๐ŸŽฅ

Shahed Khan avatar
Written by Shahed Khan
Updated over a week ago