FAQs and Troubleshooting

Susana avatar Joe Thomas avatar Lauren Cunningham avatar +3
28 articles in this collection
Written by Susana, Joe Thomas, Lauren Cunningham and 3 others
General FAQ

How to test your camera and microphone

Audio issues? Camera not recording? You've come to the right place!
Joe Thomas avatar
Written by Joe Thomas
Updated this week

Does Loom record anything in the background? ๐Ÿ‘

Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

Why can't I record a Loom on a non-URL based page?

Why you can't start a recording on application based pages in the browser and a simple workaround
Ian Russell avatar
Written by Ian Russell
Updated over a week ago

Where do I go to make product requests?

Would you like to see GIF's, closed captions, and additional features in Loom?
Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

Where are my referral links?

Loom used to have a referral link for access to unlimited recording time - what happened to it?
Susana avatar
Written by Susana
Updated over a week ago

What is the quality of my recordings?

Our average video quality is 720p.
Joe Thomas avatar
Written by Joe Thomas
Updated over a week ago

Is there a limit to how long I can record? โˆž๐ŸŽฅ

Shahed Khan avatar
Written by Shahed Khan
Updated over a week ago

Can I use Loom with Firefox, Safari, etc...?

Loom is available as an extension for Google Chrome.
Susana avatar
Written by Susana
Updated over a week ago

Is Loom available on mobile devices? ๐Ÿ“ฑ

Susana avatar
Written by Susana
Updated over a week ago

Do you have an open API?

Matthew avatar
Written by Matthew
Updated over a week ago

Can I blur out sensitive information on my Loom Video?

Lauren Cunningham avatar
Written by Lauren Cunningham
Updated over a week ago

Can't find your Loom extension after sign-up?

We'll show you where to look ๐Ÿ‘€
Lauren Cunningham avatar
Written by Lauren Cunningham
Updated this week

What are Emoji Reactions and can I disable them๐Ÿ˜ ๐Ÿ˜ฎ ๐Ÿ˜‚?

Video viewers can now react to your videos using emojis in realtime
Susana avatar
Written by Susana
Updated over a week ago

How to Disable Comments, Downloads, and Emoji Reactions

Matthew avatar
Written by Matthew
Updated over a week ago