This 2 minute video shows you how to check if your microphone and/or camera issues are isolated to Loom, or might be local to your device or Chrome. 

If the microphone/camera works on the online test site, the issue is likely with Loom. If it does not work, the issue is likely with Chrome/or your device locally. 

Test site: https://www.webrtc-experiment.com/RecordRTC/

If your microphone and/or camera are not working on this test site, please check:

  • Your computer's system preference, navigate to "Sound" or "Camera" and check if there's any indication of a muted microphone or disabled camera
  • Restart your computer - this trusty old trick always helps!😁

If your microphone and/or camera are working successfully on this test site, please check your Loom Chrome permissions:

Here's how:

  1. Navigate to your My Video page.
  2. Click the secure lock🔒next to the Loom URL and click Site Setting
  3. Find Camera and Microphone and make sure you have 'Allow' selected for both, see below. 
  4. Once complete, please restart your Chrome browser.  

If your continue to experience problems here, please don't hesitate to reach out at support@loom.com.
 

Happy Recording! 😄📹

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